Hi Kathleen,
I am sorry you are having problems with you feed silo. You should not be having problems with feed on the ground, I hope I can help.
If your chickens are dragging out feed can you try raising the height of the feeder, almost head height so they have to reach for it a little? This should stop them from dragging out the feed. If you can, please send me a photo so I can see what is happening. We have shipped over 7000 feeders and raising the height solves the problem almost every time,
We do have a money back guarantee if you are not happy with it, I will be glad to send a return label if you would like to return it.
Please let me know if this helps.
All the best,
Tom Carter
CoopWorxUSA.com
910-233-0502 cell
910-452-3210 office